Frequently Asked Questions
Answers to common questions about sizing, materials, shipping and returns.
If you can’t find what you’re looking for, contact us directly.
Ring Sizing
The ring I ordered doesn’t fit. What should I do?
If your ring feels slightly loose, use the complimentary silicone ring size adjuster included with your order. The more you wrap around the base of the ring, the more secure the fit becomes.
If the ring is still too large, or too small, please refer to our Returns & Exchanges page for next steps.
How do I choose the right size?
Follow our step-by-step Ring Size Guide.
If you’re between sizes, choose the larger size. Measuring at the end of the day usually provides the most accurate result.
If you’re unsure, contact us before placing your order and we’ll help you determine the best fit.
Do you offer custom sizing?
We keep sizes 6, 7, 8, 9, 10, 11 and 12 ready to ship.
If your size isn’t listed, select “Custom Size” at checkout. Custom sizes, including half & quarter sizes, require 5-10 days of production before dispatch.
Custom-sized rings are made to order and may not be eligible for return unless faulty.
Do you offer resizing?
We do not currently offer resizing. Please refer to the Ring Size Guide before ordering or contact us for assistance.
Orders, Payment & Returns
What payment methods do you accept?
We accept all major payment methods including Visa, Mastercard, American Express and Shop Pay.
Checkout is processed securely through Shopify’s encrypted payment system.
Can I buy a ring as a gift if I don’t know the size?
Yes.
If you’re unsure of the exact size, the average men’s sizes are 9 and 10. The average women’s sizes are 6 and 7.
If the size isn’t correct, refer to our Returns & Exchanges page to arrange a size exchange.
Do you offer gift packaging?
All Jack Sterling rings arrive in our custom packaging, designed to present the piece properly. Clean, minimal and ready to gift.
Can I return or exchange my ring?
Yes.
If you need to exchange or return your ring, please refer to our Returns & Exchanges page for full details and timeframes.
Shipping & Delivery
Do you offer international shipping?
Yes!
We currently ship to USA, UK, Europe, Canada & Australia.
International orders may be subject to import duties, taxes, and customs fees charged by the destination country. These charges are the responsibility of the recipient.
What are your shipping rates?
USA:
Orders Over $175 USD: Free Express.
Orders Under $175 USD: $13 USD Standard, $23 USD Express.
Australia
Orders Over $250 AUD: Free Express.
Orders Under $250 AUD: ~$8 AUD Standard, ~$12 AUD Express (calculated at checkout).
UK:
Orders Over £140 GBP: Free Express.
Orders Under £140 GBP: £13 GBP Standard, £20 GBP Express.
Canada:
Orders Over $250 CAD: Free Express.
Orders Under $250 CAD: $19 CAD Standard, $33 CAD Express.
Europe:
Orders Over €150 Euro: Free Express.
Orders Under €150 Euro: €16 Euro Standard, €25 Euro Express.
How long will delivery take?
Australia:
1-3 business days Express.
2-5 business days Standard.
USA:
4-7 business days Express.
5-8 business days Standard.
UK:
4-6 business days Express.
5-7 business days Standard.
Canada:
4-8 business days Express.
5-9 business days Standard.
Europe:
5-9 business days Express.
6-12 business days Standard.
Delivery times will be lower end in major cities, and higher end for remote & regional locations. Please note that shipping time begins once your order has been dispatched.
I entered the wrong address. What should I do?
If you notice an address error, contact us immediately. Once an order has been dispatched, we’re unable to change the delivery address.
Materials & Craft
What is your jewellery made from?
All Jack Sterling pieces are crafted from 925 sterling silver.
Sterling silver contains 92.5 percent pure silver and is selected for its strength, clarity and durability.
Is your jewellery handmade?
We sell a mixture of hand-made and machine-made jewellery. The method will be specified in the description of every piece.
For our hand-made pieces: design, modelling, casting, clean up, hand finishing & dispatch is all done in-house.
Our machine-made pieces (mostly chains) are ordered from Italy, ensuring top quality.
Does your jewellery tarnish?
Sterling silver can naturally develop tarnish over time due to exposure to air, moisture and skin oils.
Tarnish does not damage the ring and can be removed with a silver polishing cloth or appropriate silver cleaner.
Regular wear often helps maintain brightness, as natural friction reduces surface oxidation.
Does your jewellery come with a warranty?
All rings are covered by a lifetime warranty against manufacturing defects.
This warranty does not cover general wear, accidental damage or misuse.
Get in Touch
For questions about sizing, care, shipping or general product details, you may find what you need in our FAQ here.
If you’re looking for something more specific, use the form below and we’ll respond directly.